Processing Time
- Order Processing: Orders are processed within 1-2 business days.
- Dispatch: Once processed, orders may be dispatched from either our UK warehouse or Sri Lanka within 1 business day.
Delivery Time
- Standard Shipping: 3-7 business days.
Shipping Costs
- Standard Shipping: Flat rate for all orders below 11 kg.
- Free Shipping: Available for all orders over 11 kg.
Tracking Your Order
- Tracking Number: Once your order is shipped, you will receive a tracking number via email.
- Tracking Link: Use the tracking number to follow your shipment on our shipping partner’s website.
Shipping Restrictions
- Correct Address: Please ensure your shipping address is correct and complete to avoid delays.
- PO Boxes: We do not ship to PO Boxes.
Lost or Damaged Items
- Lost Shipments: If your order is lost during transit, please contact us immediately for assistance.
- Damaged Items: If your order arrives damaged, please take photos and contact us within 48 hours of receiving the shipment.
Contact Us
For any shipping-related queries, please contact our customer service team at:
CeylonBee Email: info@ceylonbee.lk